Frequently Asked Questions
‘Cartridge not recognised’ or ‘Cartridge Problem’ message appears on your computer or printer screen when you install a new cartridge.
This can happen if you install an incorrect cartridge or if the ink in another cartridge is getting low or depleted which will have an impact on the new cartridge being recognised.
To help rectify this issue you need to establish:
– Has the correct cartridge for your printer been installed?
– Has the cartridge been inserted into the correct slot?
– Have you checked the ink in the other cartridges? Don’t always trust your printer indicator.
Provided that the correct cartridges are inserted in the right slot, please ensure the chip contacts are clean by carefully wiping with a clean tissue.
If you are replacing ink in a machine that takes 1 black and 1 tri colour cartridge you must only replace one at a time. You should lift both cartridges, replace one and then press both back down, together. Please ensure your printer recognises both cartridges before installing the next one.
When replacing any HP cartridge always ensure that you remove all the cartridges in the printer. Put the replacement in before reinstalling the others. Close the lid and press OK. Wait for the machine to finish charging the ink. You should then be able to print effectively.
If you are replacing ink in a machine that takes 1 black and 1 tri colour cartridge you must only replace one at a time. Lift both cartridges, replace one and then press both back down together. Please ensure your printer recognises both cartridges before installing the next one. Ensure the chip contacts are clean by carefully wiping them with a clean tissue.
When replacing any HP cartridge always ensure that you remove all the cartridges in the printer. Put the replacement in before reinstalling the others. Close the lid and press OK. Wait for the machine to finish charging the ink. You should then be able to print effectively.
If you place your order before 1pm it will be despatched that working day. Any order placed after that time will despatched on the following working day.
Standard delivery can take 3 – 5 working days.
Next working days orders placed before 1pm will be collected by the courier and delivered the next working day.
Your cartridges contain all recyclable parts and can be deposited in your roadside bin. Alternatively some local charity shops take them as do Tesco.
Unfortunately, there isn’t always room on the box to list every printer because there may be too many to list. Please check that the cartridge number matches the number on the cartridges already in your printer.
Please DO NOT remove any plastic covering the printer nozzle. Please ensure all external packaging and protective plastic cradles are removed.
All ink cartridges have a number. This number should match the number on the cartridges already in your printer. This number should also be on our invoice. If you are in any doubt please contact us.
If you are still experiencing issues, please contact us for further assistance.
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