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Delivery and Returns

FAST DELIVERY

First Class Delivery on all orders! This delivery option is applicable for all orders in the (Mainland) UK shipped via Royal Mail.

Orders received by 1:00pm GMT are normally dispatched on the same business day (subject to stock availability). Orders after 1:00pm will be dispatched on the following business day. Orders placed after 1:00pm on Friday will ship on Monday.

URGENT ORDERS

We provide an express delivery service via UKMail for your convenience. This is a NEXT WORKING DAY delivery service. For same day despatch please place your order before 1pm. Any orders placed after this time will be despatched the following day.

This is a week day service only and there are no deliveries on a weekend.

DELIVERY TO EUROPE

There is a flat charge of £7.50 incl VAT for all orders to European destinations via Royal Mail.

General Information

Occasionally, there may be delays within Royal Mail postal system. Although delays are rare, please allow 15 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays.

If you do not receive your goods within 15 working days you should contact us.

A large amount of lost parcels are often waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check there first.

When your order is despatched you will receive an email. Both Royal Mail or CityLink attempting delivery will leave a calling card if there is no one available to receive the goods. This card should be taken to the appropriate service depot within 7 days or your order will be returned to us. We will resend at your cost.

This does not affect your statutory rights.

Returns

Before returning items to us we ask that you contact us in order for us to take the appropriate action.

Our returns address is:

477 Seaside
Eastbourne
East Sussex
BN22 7SA

If you have any problems or need more help feel free to contact us.

We accept:

VISA Credit VISA Electron American Express
Paypal Solo Mastercard


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firstcallinks.co.uk
477 Seaside, Eastbourne, East Sussex, BN22 7SA
Registered in England and Wales 06994222. VAT registration number 913539425.

© First Call Inks Limited 2017 contact us